Thesis Title

Quality Circles and the Communication Satisfaction of Participants

Date of Graduation

Summer 1990

Degree

Master of Arts in Communication

Department

Communication

Committee Chair

John Bourhis

Subject Categories

Communication

Abstract

The following study investigated the relationship between quality circle participation and communication satisfaction. It was hypothesized that a positive relationship existed between communication satisfaction and quality circle participation. The study employed established criteria of communication satisfaction operationalized through the Downs-Hazen measure of communication satisfaction. The two study groups, participants and non-participants of an established quality circle program, were non-production workers of a local manufacturing plant. The 39-item LIkert-type scale was distributed and collected from 111 employees. The hypothesis was not confirmed. The discussion presents the implications of the results as well as suggestions for future research.

Copyright

© Thomas Ward Lynch

Citation-only

Dissertation/Thesis

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