Quality Circles and the Communication Satisfaction of Participants
Date of Graduation
Summer 1990
Degree
Master of Arts in Communication
Department
Communication
Committee Chair
John Bourhis
Abstract
The following study investigated the relationship between quality circle participation and communication satisfaction. It was hypothesized that a positive relationship existed between communication satisfaction and quality circle participation. The study employed established criteria of communication satisfaction operationalized through the Downs-Hazen measure of communication satisfaction. The two study groups, participants and non-participants of an established quality circle program, were non-production workers of a local manufacturing plant. The 39-item LIkert-type scale was distributed and collected from 111 employees. The hypothesis was not confirmed. The discussion presents the implications of the results as well as suggestions for future research.
Subject Categories
Communication
Copyright
© Thomas Ward Lynch
Recommended Citation
Lynch, Thomas Ward, "Quality Circles and the Communication Satisfaction of Participants" (1990). MSU Graduate Theses. 278.
https://bearworks.missouristate.edu/theses/278
Dissertation/Thesis
