Thesis Title

Relationship Building and Relational Control in the Academic Advising Session

Date of Graduation

Summer 1999

Degree

Master of Arts in Communication

Department

Communication

Committee Chair

Kelly McNeilis

Subject Categories

Communication

Abstract

This thesis explores what relational control patterns exist in academic advising sessions and how those patterns relate to student satisfaction with advising. The study used the relational control coding scheme and a survey of student satisfaction. The relational control indicated that neutralized symmetry (one-across, one-across) was preferred over other control patterns. Submissive complementarity (one-down, one-up) and a one-up, one-across transitory pattern were also frequently used. The satisfaction survey indicated that the length of the advising session and the number of meetings with the advisor were two variables that affected student satisfaction.

Copyright

© Taleyna Morris

Citation-only

Dissertation/Thesis

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