Title
Technology, computerization, and the conceptualization of service delivery
Abstract
Mostly computers are considered to be tools by practitioners.Contrary to this view, computerization is not a value-free activity, but a conceptual process.Accordingly, computers may shape of socialize their users, thereby altering significantly the delivery of social services.The purpose of this paper is to outline the conceptual or cognitive side of computer use, in order to illustrate how knowledge, reason, and problem solving are defined as a consequence of computerization.Following this theoretical maneuver, the odds improve that computers will be used in a socially responsible manner. © 1989 Taylor & Francis Group, LLC.
Department(s)
School of Social Work
Document Type
Article
DOI
https://doi.org/10.1300/J407v05n01_15
Publication Date
9-27-1989
Recommended Citation
Murphy, John W., and John T. Pardeck. "Technology, computerization, and the conceptualization of service delivery." Computers in Human Services 5, no. 1-2 (1989): 197-211.
Journal Title
Computers in Human Services
