Technology, computerization, and the conceptualization of service delivery
Mostly computers are considered to be tools by practitioners.Contrary to this view, computerization is not a value-free activity, but a conceptual process.Accordingly, computers may shape of socialize their users, thereby altering significantly the delivery of social services.The purpose of this paper is to outline the conceptual or cognitive side of computer use, in order to illustrate how knowledge, reason, and problem solving are defined as a consequence of computerization.Following this theoretical maneuver, the odds improve that computers will be used in a socially responsible manner. © 1989 Taylor & Francis Group, LLC.
School of Social Work
Murphy, John W., and John T. Pardeck. "Technology, computerization, and the conceptualization of service delivery." Computers in Human Services 5, no. 1-2 (1989): 197-211.
Computers in Human Services