Capturing the Student Perspective: A New Instrument for Measuring Advising Satisfaction

Marilee Teasley, MSU Undergraduate
Erin Buchanan, Missouri State University

Abstract

When students leave their advising appointments, how do they feel? Excited? Disappointed? If advisors and students do not share expectations and goals, the student may harbor negative feelings about the advising experience, which have the potential to lead to withdrawal and dissatisfaction. We surveyed students at a large midwestern university to see how students feel about their past and recent advising experiences. Overall, students reported satisfaction with their advising involvement, as average rating scores were high and positive. The measurement scale created to evaluate student satisfaction with advising was analyzed using exploratory and confirmatory factor analyses. This analysis showed two reliable scales: advising and outreach functions, which may be used in the future to evaluate advising programs.