Control, efficiency, and the street-level bureaucrat
A variety of techniques has been used in an effort to minimize perceived negative effects of street-level influence on the implementation of public programs. Recent research suggests that including the input of street-level bureaucrats in the designing and implementing of programs can reduce those negative effects. This study of a juvenile parole aftercare decision-making system, which included street-level bureaucrat input, combines a process evaluation with an outcome analysis. The results suggest that the rational expectations of administrators and street-level bureaucrats are likely to differ and that input alone will not guarantee conformity with the expectations of top administrators.
Maupin, James R. "Control, efficiency, and the street-level bureaucrat." Journal of Public Administration Research and Theory 3, no. 3 (1993): 335-357.
Journal of Public Administration Research and Theory