Red Tape and Public Service Motivation: Findings from a National Survey of Managers in State Health and Human Services Agencies
This article examines the relationship between red tape and public-service motivation. Using a recent national survey of public managers in various state health and human service organizations, the authors examine whether perceptions of red tape are determined by differences in the level of public-service motivation. Across a variety of dependent measures, the results showed a consistent linkage between managerial perceptions of red tape and public-service motivation. Managers reporting higher levels of public-service motivation were less likely to perceive high levels of red tape. Among the dimensions of public-service motivation, attraction to public policy making provided the greatest influence on perceptions of red tape.
public service motivation, red tape, bureaucracy
Scott, Patrick G., and Sanjay K. Pandey. "Red tape and public service motivation: Findings from a national survey of managers in state health and human services agencies." Review of Public Personnel Administration 25, no. 2 (2005): 155-180.
Review of Public Personnel Administration