Group selection of service efforts and accomplishments indicators for colleges
In this study, a set of key Service Efforts and Accomplishments (SEA) indicators was determined for higher-education external reports. Personal interviews were conducted with presidents and administrators from 28 colleges to determine their preferences for and the usefulness of performance indicators. Participants’ perceptions were analyzed using the analytic hierarchy process. In addition to determining indicators, the study discovered an unexpectedly high correlation between the key indicators selected by private and public institutions. © 1995, Taylor & Francis Group, LLC. All rights reserved.
Brown, Ken W. "Group selection of service efforts and accomplishments indicators for colleges." International Journal of Public Administration 18, no. 2-3 (1995): 311-353.
International Journal of Public Administration