Sender preferences for delivering feedback: channels, privacy, and synchronicity
This study investigated preference for delivering feedback, including preferred channels, degree of privacy, and degree of synchronicity. Participants were asked to rate their preferences for various channels and delivery methods as senders of feedback. Specifically, this study explored how senior-level undergraduate students would prefer to deliver informal feedback to prospective students regarding their scores on a standardized test. Face to face delivery was the most preferred channel over email, chat, phone call, and text message. The participants also rated more synchronous delivery more highly regardless of feedback valence. Limitations and future directions are also discussed.
Channels, Feedback, Privacy, Synchronicity
Westerman, Catherine Y. Kingsley, Katie M. Reno-Rich, Kyle B. Heuett, Stephen A. Spates, and David K. Westerman. "Sender preferences for delivering feedback: channels, privacy, and synchronicity." Communication Research Reports 36, no. 4 (2019): 287-297.
Communication Research Reports