Psychology of computer use: XXV. Locus of control, information-system dialogues, and end-users' satisfaction
This study examined the correlation of locus of control and end-users' satisfaction for three computer dialogue treatments--question/answer, menu, and command language. In the present study, 390 subjects were classified as internally or externally oriented according to an abbreviated form of Rotter's I-E Scale. Subjects then utilized an information system possessing one of three randomly selected dialogues to solve a problem in selecting employees. Their over-all satisfaction with the system was measured. Analysis of variance did not support the hypothesis that locus of control is associated with users' satisfaction.
Information Technology and Cybersecurity
Meinert, David B., Troy A. Festervand, and James R. Lumpkin. "Psychology of Computer Use: XXV. Locus of Control, Information-System Dialogues, and End-Users' Satisfaction." Psychological reports 69, no. 3 (1991): 747-752.