The effect of training techniques and personal characteristics on training end users of information systems
End-user training is considered to be one of the top ten issues for management information systems management in the 1980s. Central to addressing end-user training is the appropriate training method for use to secure the most efficient and effective results. This study explored, by experimental means, the two extremes of training techniques: the lecture method with a trainer, and the self-study method. Also, the study examined the effect of end-user personal characteristics on end-user learning performance in the training environments. The results of the study provided some guidelines for organizations pursuing end-user training, and suggestions for additional study.
Information Technology and Cybersecurity
End-user characteristics, End-user computing, End-user training, Human information processing
Davis, Donald L., and Donna F. Davis. "The effect of training techniques and personal characteristics on training end users of information systems." Journal of Management Information Systems 7, no. 2 (1990): 93-110.
Journal of Management Information Systems