Title

Emotional intelligence and dispositional affectivity as moderators of workplace aggression: The impact on behavior choice

Document Type

Article

Publication Date

2002

Keywords

emotional intelligence, dispositional affectivity, workplace aggression

Abstract

This paper presents a model of emotional intelligence and dispositional affectivity as moderators of workplace aggression. Particular attention is devoted to the mediating processes through which workers make behavioral choices resulting from perceived injustices primarily using the interpersonal and intrapersonal skills of "emotional intelligence" and dispositional affectivity. The model explores the five components of emotional intelligence, which include self-awareness, self-regulation, motivation, empathy, and social skills. Building on the works of Goleman [Goleman, D. (1995). Emotional intelligence. New York: Bantam Books.; Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.] and others, the model examines the individual's degree of emotional intelligence and the impact that these skills may have on the type of behavior exhibited after the perception of injustice. The model also examines the impact that dispositional affectivity has on behavioral choices as well. It is proposed that the specific behavior choice can result in adaptive/constructive behavior or maladaptive behavior, such as workplace aggression. We include research propositions and discuss managerial implications as well as recommendations for training, selection practices, counseling, and attributional training.

Recommended Citation

Quebbeman, Amanda J., and Elizabeth J. Rozell. "Emotional intelligence and dispositional affectivity as moderators of workplace aggression: The impact on behavior choice." Human Resource Management Review 12, no. 1 (2002): 125-143.

DOI for the article

10.1016/s1053-4822(01)00054-7

Department

Management and Information Technology

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