Reducing organizational memory mismatches through end user training: The influence of process modeling
An important risk to the success of newly embedded enterprise systems (ES) relates to mismatches between organizational knowledge embedded in the ES and that embedded in the user base. To help overcome this, the literature consistently prescribes user training as part of ES implementation. Despite its popularity in research circles, however, ES failure rates remain high in the face of healthy corporate investment in training, calling into question the effectiveness of typical training strategies. In an effort to extend the research on ES training and assimilation, we investigate the effectiveness of ES process modeling as a pre-training intervention for enhancing the outcomes of commonly used procedural training strategies. Results from a field experiment conducted during a live ES implementation in the subsidiary of a Fortune 100 manufacturer support the hypotheses and highlight ES process modeling as an effective pre-training intervention in this context.
Information Technology and Cybersecurity
Davis, Joshua M., and Rick L. Brattin. "Reducing organizational memory mismatches through end user training: The influence of process modeling." Knowledge and Process Management 26, no. 3 (2019): 194-201.
Knowledge and Process Management