Title

Let's Take Another Look at Quality

Document Type

Article

Publication Date

2014

Abstract

Teaching both Organizational Behavior (OB) and Operations Management (OM) for over thirty years has created an awareness of a perceived disconnect regarding the treatment of quality by these two different management disciplines. OM has been a leader in the field of quality, however, those teaching OB have been less engaged in the topic. This article discusses the different perspectives held by OB and OM; presents a conceptual model for the consideration of OB professionals; and discusses how the model might lead to a greater understanding of the role quality could play in the classroom and the workplace.

Recommended Citation

Wisdom, Barry L. Let's Take Another Look at Quality." American Journal of Management 14, no. 1/2 (2014): 67."

Department

Management and Information Systems

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