Let's Take Another Look at Quality
Teaching both Organizational Behavior (OB) and Operations Management (OM) for over thirty years has created an awareness of a perceived disconnect regarding the treatment of quality by these two different management disciplines. OM has been a leader in the field of quality, however, those teaching OB have been less engaged in the topic. This article discusses the different perspectives held by OB and OM; presents a conceptual model for the consideration of OB professionals; and discusses how the model might lead to a greater understanding of the role quality could play in the classroom and the workplace.
Wisdom, Barry L. Let's Take Another Look at Quality." American Journal of Management 14, no. 1/2 (2014): 67."
Management and Information Systems