Title

Let's Take Another Look at Quality

Abstract

Teaching both Organizational Behavior (OB) and Operations Management (OM) for over thirty years has created an awareness of a perceived disconnect regarding the treatment of quality by these two different management disciplines. OM has been a leader in the field of quality, however, those teaching OB have been less engaged in the topic. This article discusses the different perspectives held by OB and OM; presents a conceptual model for the consideration of OB professionals; and discusses how the model might lead to a greater understanding of the role quality could play in the classroom and the workplace.

Department(s)

Management

Document Type

Article

Publication Date

2014

Journal Title

American Journal of Management

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