Title

"Let me make this clear": Creating high trust organizations

Abstract

Purpose: This paper aims to show the relationship between trust and clear communication and why it is essential for organizations to develop these high trust firms.

Design/methodology/approach: Current research and case examples are used to highlight key elements.

Findings: The paper describes what several organizations are doing to create these high trust organizations.

Practical implications: The article has a focus on practical applications for managers in creating better communication and development trust within organizations.

Social implications: It is hoped that decision makers will take stock of the research and tools recommended and begin creating high trust open communication organizations. It is these types of organizations which are best positioned for future success.

Originality/value: The paper is original, bringing together practical tools for better management within organizations.

Department(s)

Management

Document Type

Article

DOI

https://doi.org/10.1108/14777281211225776

Keywords

Decision making, Miscommunication, Open communication, Organizational design, Trust

Publication Date

4-1-2012

Journal Title

Development and Learning in Organisations

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