Title
Designing a quality control system in a service organization: A goal programming case study
Abstract
Not all service organizations have established formal quality control (QC) procedures. A review of the literature helps develop a list of indicants defining the quality construct. These indicants are, in turn, incorporated into a goal programming model for the design of a QC system in service organizations. A zero-one goal programming model is developed to help select the "best" set of quality control instruments for customer data collection purposes. A real world case study illustrates the application of this model. © 1995.
Department(s)
Marketing
Document Type
Article
DOI
https://doi.org/10.1016/0377-2217(94)00239-9
Keywords
Goal programming, Quality
Publication Date
3-2-1995
Recommended Citation
Schniederjans, Marc J., and Corinne M. Karuppan. "Designing a quality control system in a service organization: A goal programming case study." European Journal of Operational Research 81, no. 2 (1995): 249-258.
Journal Title
European Journal of Operational Research
