In 2015, the Research and Instructional Services Unit of Meyer Library at Missouri State University was challenged to update and rethink the current service model and space. We had been operating in a traditional reference model, including a large, walkup reference desk that was staffed primarily by faculty librarians. After reviewing the literature, it was decided that some form of reference/research service point should be kept but should be completely revamped to fit the research needs of the campus community and the changing demands on faculty librarians. Various library service models and those used in campus tutoring centers were reviewed and used to reframe our own reference service model. This paper outlines our process for researching, designing, and implementing our new space and service model, and the subsequent change in library organization, resulting in a combined desk.


Library Services

Document Type


Additional Information

This is the accepted, post-review and revision, version of this article. The version of record can be found at https://doi.org/10.1080/15228959.2021.1969311.



Rights Information

This is an Accepted Manuscript of an article published by Taylor & Francis in Public Services Quarterly on , available online: https://doi.org/10.1080/15228959.2021.1969311. The manuscript is distributed under the Creative Commons Attribution License (https://creativecommons.org/licenses/by/2.0/).


peer-to-peer, Reference desk, reference model, research desk, service model, tutoring, writing center

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Journal Title

Public Services Quarterly