Face to Face: The Implementation and Analysis of a Research Consultation Service

Crystal D. Gale, Missouri State University
Betty S. Evans, Missouri State University


Research consultations can be an integral layer of instruction for an information literacy program. One-on-one instruction provides an ideal situation for librarian teachers to reinforce and deliver personalized information literacy instruction in a confusing, information-glutted environment. However, reference departments must consciously move away from a service model of source provision to one of instruction provision in order to develop and provide this much needed supplement to an information literacy program. This article discusses the implementation of a research consultation service at Missouri State University's Meyer Library, as well as the results and analysis of user satisfaction surveys administered to both the patrons and the librarian providers of the new service