Virtual Research Consultations Study

Jessica L. Bennett, Missouri State University


During the summer of 2014, the Research and Instructional Services Unit of Meyer Library reviewed services offered on-campus, and concluded a consultation service for distance students was missing. A face-to-face research consultation service has been utilized for more than 10 years. Due to the success of this existing service, the unit wished to offer it to students unable to come to campus. The goals of virtual consultations are to give distance students the same options for research assistance as on-campus students. Namely, help students find materials, provide a degree of information literacy instruction, and establish a positive view of the library.