Boolean Operators and the Naïve End-User: Moving to AND
Discusses the confusion among end users in using Boolean operators when searching electronic resources. Highlights include search engines; site-specific search engines; the counterintuitive nature of Boolean logic; hidden defaults; the problem of conceptualization; reprogramming defaults; and a lack of user education.
computer use, online systems, search engines, search strategies, users (information)
Proctor, Edward. "Boolean operators and the naive end-user: Moving to AND." Online 26, no. 4 (2002): 34-37.