Thesis Title

Validation of the Emotional Work Requirements Scale

Date of Graduation

Summer 1998

Degree

Master of Science in Psychology

Department

Psychology

Committee Chair

Robert Jones

Subject Categories

Psychology

Abstract

The Emotional Work Requirements Scale was developed to be a job or organizational analytic tool in the study of emotional labor. A composite data set consisting of four separate samples was analyzed. A factor analysis of the scale determined five sub-scales. The sub-scales did not distinguish between jobs. The sub-scales did distinguish between organizations. Individual differences had few significant effects on the sub-scales. The sub-scales predicted burnout dimensions. Some support was given for the sub-scales relationship to performance. The scale can be useful in organizational analysis to determine organizational display rules. Further uses also exist for performance appraisal and stress assessment.

Copyright

© Joseph D Frietze

Citation-only

Dissertation/Thesis

Share

COinS