Validation of the Emotional Work Requirements Scale
Date of Graduation
Master of Science in Psychology
The Emotional Work Requirements Scale was developed to be a job or organizational analytic tool in the study of emotional labor. A composite data set consisting of four separate samples was analyzed. A factor analysis of the scale determined five sub-scales. The sub-scales did not distinguish between jobs. The sub-scales did distinguish between organizations. Individual differences had few significant effects on the sub-scales. The sub-scales predicted burnout dimensions. Some support was given for the sub-scales relationship to performance. The scale can be useful in organizational analysis to determine organizational display rules. Further uses also exist for performance appraisal and stress assessment.
© Joseph D Frietze
Frietze, Joseph D., "Validation of the Emotional Work Requirements Scale" (1998). MSU Graduate Theses. 930.