Changing From The Physician-Patient To The Physician-Consumer Relationship: Examining Consumer Involvement In Medical Interactions

Brian Quick

Date of Graduation

Spring 2001

Degree

Master of Arts in Communication

Department

Communication

Committee Chair

Kelly McNeilis

Abstract

Are health care consumers involved in their healthcare? This study presents a measure that attempts to answer this question. Involvement has been conceptualized in several ways by several researchers across the communication discipline (e.g., Cegala, 1981; Cegala, Cegala, 1984; Cegala, 1989; Goffman, 1963; Parrot, 1995; Petty & Cacioppo, 1979; Petty, Cacioppo & Goldman, 1981; Villaume & Cegala, 1988). In this study, involvement is defined similary to Cegala (1981) as levels of attention in face-to-face interpersonal interaction between the consumer and physician. This study takes a general systems perspective in exploring patient involvement with the physician-consumer relationship by examining the objects, attributes, relationships, and the environment. Thompson (1986) states that involved consumers enjoy greater health than uninvolved consumers. The Consumer Involvement Scale (CIS) was developed to test consumers' involvement level when communicating with physicians in this study. The CIS measures four strategies identified by Thompson (1986) including consumers' question preparation, asking questions, listening, and stating expectations, in addition to discovering consumers overall feelings toward being involved in the decision making process. The scale showed an overall reported reliability of .71. Overall, the participants (N_=300) in this sample reported being moderately involved (M_=4.70,S_D_=.71).

Subject Categories

Communication

Copyright

© Brian Quick

Citation-only

Dissertation/Thesis

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