Validation of the Emotional Work Requirements Scale
Date of Graduation
Summer 1998
Degree
Master of Science in Psychology
Department
Psychology
Committee Chair
Robert Jones
Abstract
The Emotional Work Requirements Scale was developed to be a job or organizational analytic tool in the study of emotional labor. A composite data set consisting of four separate samples was analyzed. A factor analysis of the scale determined five sub-scales. The sub-scales did not distinguish between jobs. The sub-scales did distinguish between organizations. Individual differences had few significant effects on the sub-scales. The sub-scales predicted burnout dimensions. Some support was given for the sub-scales relationship to performance. The scale can be useful in organizational analysis to determine organizational display rules. Further uses also exist for performance appraisal and stress assessment.
Subject Categories
Psychology
Copyright
© Joseph D Frietze
Recommended Citation
Frietze, Joseph D., "Validation of the Emotional Work Requirements Scale" (1998). MSU Graduate Theses/Dissertations. 930.
https://bearworks.missouristate.edu/theses/930
Dissertation/Thesis
