Organizational practice, information resource deployment and systems success: a cross-cultural survey
This study analyses differences and similarities in information technology (IT) resource, practice and perceived success across firms in the USA, France and Korea. Results are framed within the context of cultural characteristics and their influence on business practice as developed in international business, cultural anthropology and social psychology literature. Our findings indicate similarities in resource use across these varying cultures. Specifically, IT budget and deployment policies seem fairly consistent among the countries examined. In contrast, very distinct differences in IT practice are observed. Specifically, the role of IT, integration of strategic and IT planning, and risk taking in information systems (IS) projects varied among the countries examined. Korean entities, unlike their US and French counterparts, seem to view IT in a more traditional, operational vein with little tolerance for risk taking. Interestingly, perceived benefits of IT use also varied among countries. Consistent with their cultural profile, US firms seem positively to associate market level impact with the measured dimensions of IT practice and use. The results of this study, along with the cultural context in which they are presented, should aid both corporate planners and researchers in recognizing and explaining cultural differences and their potential influence on IT policy and use.
cross-cultural studies, global information technology strategy, international information systems practice, systems success
Grover, Varun, Albert H. Segars, and Douglas Durand. "Organizational practice, information resource deployment and systems success: A cross-cultural survey." The Journal of Strategic Information Systems 3, no. 2 (1994): 85-106.
Journal of Strategic Information Systems