Title

Components of Patients' and Doctors' Perceptions of Communication Competence During a Primary Care Medical Interview

Abstract

Although considerable attention has been given to doctor-patient communica- tion, relatively little research on this topic is grounded in theory. Some scholars have suggested that the concept of communication competence may serve as a useful theoretical framework for future research into doctor-patient communication. The purpose of this article was to identify components of doctors' and patients' communicative competence during a primary care medical interview. Doctors and patients were asked to rate self- and other-competence and to identify what particular behaviors led them to their judgments. The behavior descriptions were content analyzed to determine the components of competence assessments. The results suggest that information exchange and relational development comprise most of the behaviors doctors and patients identify with judgments of communication competence. However, additional data indicate that information exchange concerns are dominant on the part of both doctors' and patients' perceptions of self- and other-competence. In addition, doctors and patients agree that the onus of relational work during the medical interview is assumed to fall on the doctors' shoulders.

Department(s)

Communication

Document Type

Article

DOI

https://doi.org/10.1207/s15327027hc0801_1

Publication Date

1996

Recommended Citation

Cegala, Donald J., Deborah Socha McGee, and Kelly S. McNeilis. "Components of patients' and doctors' perceptions of communication competence during a primary care medical interview." Health Communication 8, no. 1 (1996): 1-27.

Journal Title

Health Communication

Share

COinS