"Two Dimensions of Service: A Single Carrier Analysis" by Ahren N. Johnston
 

Title

Two Dimensions of Service: A Single Carrier Analysis

Department(s)

Marketing

Document Type

Article

DOI

https://doi.org/10.1108/ijlm-04-2013-0044

Keywords

customer services quality, transportation management, total cost, transportation economics, econometrics

Publication Date

2015

Journal Title

The International Journal of Logistics Management

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