Title
Two Dimensions of Service: A Single Carrier Analysis
Department(s)
Marketing
Document Type
Article
DOI
https://doi.org/10.1108/ijlm-04-2013-0044
Keywords
customer services quality, transportation management, total cost, transportation economics, econometrics
Publication Date
2015
Recommended Citation
Johnston, Ahren. "Two dimensions of service: a single carrier analysis." The International Journal of Logistics Management 26, no. 2 (2015): 238-253.
Journal Title
The International Journal of Logistics Management