Title
Let's Take Another Look at Quality
Abstract
Teaching both Organizational Behavior (OB) and Operations Management (OM) for over thirty years has created an awareness of a perceived disconnect regarding the treatment of quality by these two different management disciplines. OM has been a leader in the field of quality, however, those teaching OB have been less engaged in the topic. This article discusses the different perspectives held by OB and OM; presents a conceptual model for the consideration of OB professionals; and discusses how the model might lead to a greater understanding of the role quality could play in the classroom and the workplace.
Department(s)
Management
Document Type
Article
Publication Date
2014
Recommended Citation
Wisdom, Barry L. "Let's Take Another Look at Quality." American Journal of Management 14, no. 1/2 (2014): 67.
Journal Title
American Journal of Management
