Title
IT service management: Academic programs face the issues of globalization
Abstract
This panel will discuss the importance of IT Service Management (ITSM) to business-school IT and MIS curricula. The goals of the panel are to provide both a business and a philosophical basis for including IT Service Management offerings in business school IT educational programs, provide a forum for questions, and begin to educate attendees of the need to include ITSM offerings in their programs. The panel will define service management, discuss how ITSM works with IT management and operations management, discuss how to integrate systems development and service management, and describe industry needs and how business school education can address those needs. The group will engage the audience in discussing ITSM educational programs.
Department(s)
Information Technology and Cybersecurity
Document Type
Conference Proceeding
DOI
https://doi.org/10.1145/1235000.1235011
Keywords
ISO 20000, IT service management, ITIL
Publication Date
5-15-2007
Recommended Citation
Galup, Stuart D., Sue Conger, Ronald Dattero, Anthony Orr, Ron Palmer, Jack Probst, and Paul Kontogiorgis. "IT service management: academic programs face the issues of globalization." In Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce, pp. 53-54. 2007.
Journal Title
Proceedings of the 2007 ACM SIGMIS Computer Personnel Research Conference: The Global Information Technology Workforce, SIGMIS-CPR 2007
