Title
The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors
Abstract
To date, the majority of studies on job satisfaction use either a global measure or the JDI measure. To extend current research, this study uses the seven dimensions of job satisfaction as described by Churchill et al. [Churchill, G.A., Ford, N.M., Walker, O.C. Measuring the job satisfaction of industrial salesmen. J Mark Res 1974; 11 (3): 254-260.] to explore the relationship between job satisfaction, emotional exhaustion, organizational commitment and propensity to leave. Findings suggest that: 1) emotional exhaustion only relates to certain dimensions of job satisfaction and 2) job satisfaction dimensions related to organizational commitment and propensity to leave are not necessarily the same. Overall, this research provides an argument for the use of the seven dimension job satisfaction scale, as opposed to global measures or the JDI measure.
Department(s)
Marketing
Document Type
Article
DOI
https://doi.org/10.1016/j.jbusres.2008.10.019
Keywords
Commitment, Emotional exhaustion, Job satisfaction, Turnover
Publication Date
11-1-2009
Recommended Citation
Rutherford, Brian, James Boles, G. Alexander Hamwi, Ramana Madupalli, and Leann Rutherford. "The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors." Journal of Business Research 62, no. 11 (2009): 1146-1151.
Journal Title
Journal of Business Research
